Shimano Crankset Recall Inspection

Shimano has recently started an inspection and replacement program of selected bonded 11‐speed HOLLOWTECH II road cranksets produced between June 1, 2012, up to and including June 30, 2019, for a possible bonding separation issue.

This specifically concerns the Shimano ULTEGRA FC‐6800, DURA‐ACE FC‐9000, ULTEGRA FC‐R8000, DURA‐ACE FC‐R9100 and FC‐R9100‐P 11‐Speed Bonded HOLLOWTECH II Road Cranksets in Australia. Reports received by Shimano indicate that the bonded parts of the crank arm could separate and break, posing potential fall and crash hazards to consumers.

To remedy this situation, Shimano will have any applicable crankset inspected. Shimano will replace any crank arm that fails the inspection process.

This inspection is designed to determine whether the crank arms show a possible bonding separation issue and to swiftly remove any possible safety hazard to our consumers. Not all ULTEGRA and DURA‐ACE cranksets need to be inspected. Only cranksets produced between June 1, 2012, up to and including June 30, 2019, need to be inspected. The way to identify if a crankset should be inspected is provided in the WHAT TO DO section below.

Shimano will replace any cranksets that fail the inspection process free of charge. Please see below for visual identification of the affected cranksets.


What should I do?

Please follow the instructions provided by Shimano on their safety notice which can be found HERE.

If your crankset falls into the categories stipulated by Step 1 of the procedure, book your crankset in for further inspection by our workshop team via our Workshop Booking System and follow the steps below:

  1. Select the "Shimano Crankset Recall" tab and then check the "Shimano Crankset Recall Inspection" job.
  2. If possible, please provide the model of crank you have (eg. Ultegra FC-6800) and the manufacturing code stamped onto the crank as specified in Step 1B of Shimano's instructions.
  3. Choose the most convenient date to drop off your bike for inspection.
  4. Fill in your contact details.
  5. Bring your bike for us to inspect at your chosen date & time.

Our workshop team will then perform the inspection process as set out by Shimano to determine whether your crankset shows signs of delamination and requires replacement. Consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset from Shimano that the we will professionally install. If your crankset needs replacement following the inspection, please do not use it. If a replacement crankset is temporarily unavailable, Shimano will notify us when the replacement is ready.  

 If your crankset passes the inspection you can continue to ride your bike. Please do, however, be weary of any changes in feeling or sound that your crankset may develop over time. Make sure you regularly inspect your cranks visually and do bring the bike back to us if you feel the riding performance has changed.